This policy explains how AM INDUSTRIES ships the clothing you order on this website, the timelines you can expect, and what we do if a delivery goes wrong. It forms part of our terms and conditions.
01 Dispatch window
Orders are packed and handed to our courier partner within 24 hours of the order being placed. Orders placed before 4:00 pm IST on a working day are usually dispatched the same day.
Sundays and national holidays are not working days. An order placed on a Saturday evening will normally be dispatched on the following Monday.
02 Delivery timelines
Delivery time is counted from dispatch, not from the moment you place the order.
| Destination | Typical delivery |
|---|---|
| Metro cities | 3–6 working days |
| Other cities and towns | 5–9 working days |
| Remote and hill pincodes | 7–12 working days |
These are the timelines our courier partners commit to. Weather events, strikes, festival volumes and local restrictions can push them out; where we know about a delay we will tell you rather than let you wonder.
03 Shipping charges
The amount shown on the checkout page is the full, final, all-inclusive amount payable, with GST already included. No charge is added after checkout.
04 Pincode serviceability
We deliver to serviceable pincodes across India through our courier partners. Your 6-digit pincode is validated at checkout — if there is a problem with it you are told before payment, not after.
A small number of pincodes are not serviceable by our partners, or are cash-on-delivery restricted. If your order cannot be delivered for this reason we will contact you and refund any prepaid amount in full.
05 Tracking your parcel
Your order reference is emailed to you as soon as the order is placed. Enter it at Track order at any time to see the current stage — placed, confirmed, packed, shipped or delivered.
Where a courier tracking number is available it is added to your order record and shown on the same page.
06 Failed delivery attempts
Couriers ordinarily attempt delivery up to three times and will usually call the mobile number on the order. Please keep that number reachable.
If all attempts fail, or the address is found to be incorrect or incomplete, the parcel returns to us. For prepaid orders we refund the full amount to the original payment method within 7–10 working days of the parcel reaching us. For cash-on-delivery orders nothing is charged.
Repeated refusal of cash-on-delivery parcels may lead us to restrict that payment option on future orders from the same address or mobile number.
07 Damaged parcel or wrong item
If the outer packaging is visibly damaged or tampered with, please refuse the delivery and tell us the same day. If you discover damage, a manufacturing defect or the wrong item after opening, contact us within 48 hours of delivery with your order reference and photographs of the item and packaging.
Where we are at fault we replace the item or refund it in full, including any return pickup cost. Full details are in the refund and cancellation policy.
08 Contact
Questions about a shipment, an address change or a delay:
AM INDUSTRIES
GROUND, H3-G21, Vardhman Plaza Tower, Lala Jagat Narayan Marg, Netaji Subhash Place, New Delhi, North West Delhi, Delhi, 110034.
GSTIN: 07ACIFA8525A2ZN
Email: care@amattire.com
Phone: 8222838234
Support hours are Monday to Saturday, 10:00–18:00 IST.