If something has gone wrong with an order, a refund, a delivery or the way your data has been handled, this page tells you exactly who to write to and how quickly you will hear back.
01 Start with customer support
Most complaints are settled fastest at the first level. Send the details to customer support with your order reference and, where relevant, photographs:
Email: care@amattire.com
Phone: 8222838234
Or use the contact form.
Support hours are Monday to Saturday, 10:00–18:00 IST.
02 Grievance officer
If support has not resolved your complaint, escalate it to our grievance officer, appointed under Rule 3(2) of the IT Rules, 2021 and the Consumer Protection (E-Commerce) Rules, 2020.
KAMAL SINGHM and MANJEET
AM INDUSTRIES
GROUND, H3-G21, Vardhman Plaza Tower, Lala Jagat Narayan Marg, Netaji Subhash Place, New Delhi, North West Delhi, Delhi, 110034.
Email: grievance@amattire.com
Phone: 8222838234
03 How to escalate
Please include the following so the officer can act without a round of clarifying questions:
- Your name and the mobile number or email address used on the order
- The order reference (it looks like AM260520ABCDE)
- A clear description of the problem and what you would like done about it
- Any photographs of the item or packaging
- Dates and details of what support has already told you
04 Response timelines
| Stage | You will hear back |
|---|---|
| Acknowledgement of your complaint | Within 48 hours |
| Resolution or a written explanation | Within 30 days |
| Refund, where one is due | 7–10 working days from approval |
Complaints are logged with a reference and tracked to closure. You are told the outcome in writing, including the reasons where we cannot agree to what you have asked for.
05 If you are still unhappy
You retain every right available to you as a consumer under the Consumer Protection Act, 2019, including the right to approach the National Consumer Helpline or the appropriate District, State or National Consumer Disputes Redressal Commission.
For data-protection complaints, you may also approach the Data Protection Board of India under the Digital Personal Data Protection Act, 2023.
Nothing on this page limits those rights.
06 Company details
AM INDUSTRIES
GROUND, H3-G21, Vardhman Plaza Tower, Lala Jagat Narayan Marg, Netaji Subhash Place, New Delhi, North West Delhi, Delhi, 110034.
GSTIN: 07ACIFA8525A2ZN
Governing law: India