FAQ & size guide

Every product page shows the exact size run for that product, read from the product's own specification — not a generic dropdown. For menswear that is usually an alpha run (S to XXL); for boyswear it is an age band such as 2–3 Years; for trousers and jeans it can be a waist number or a waist×inseam pair such as 32x32.

If a product lists chest and length measurements in its description, use those over the letter — measurements never lie, letters sometimes do.

Measurements are of the garment, in inches. Measure a shirt you already like and match the chest figure.

Boyswear is listed by age band. Age bands are a guide, not a rule — go by height and chest where a product lists them.

Because we read sizes from each product's own specification rather than forcing everything into one list. If the maker publishes an age band, you see age bands. If they publish an alpha run, you see S to XXL. If they publish a waist and inseam, you see 32x32. Where a product genuinely has no size — an accessory, for example — no size selector appears at all.

Then that size is not currently stocked for that style. Sizes come back in as we restock, so it is worth checking again. If you want us to tell you when a particular size lands, message us with the product name and size and we will get in touch.

We dispatch within 24 hours of your order (same working day if you order before 4pm IST). Delivery then takes 5–9 working days across India. Metro addresses are usually at the faster end of that range; remote pincodes at the slower end.

You can follow the parcel any time from Track order using the reference in your confirmation email.

Nothing. Shipping is free on every order, with no minimum spend, to every pincode we serve. Cash on delivery is also free — we do not add a COD handling fee.

We deliver to serviceable pincodes across India through our courier partners. Enter your 6-digit pincode at checkout — if there is a problem with it you will be told before you pay, not after.

If the parcel has not been handed to the courier, yes. Message us with your order reference and the corrected address as soon as you can. Once it is with the courier the address is fixed and the parcel has to complete its journey or come back to us.

Couriers typically re-attempt delivery for two more working days and will usually call the mobile number on the order. If all attempts fail the parcel returns to us and we refund a prepaid order to the original payment method. Keeping your mobile reachable is the single best way to avoid this.

7 days from delivery. The item must be unused, unwashed, free of stains and odours, and still carry its original tags and packaging. Raise the request from Your orders or by messaging us with the order reference and a photo.

Once the returned item reaches us and passes a quality check, the refund goes to the original payment method within 7–10 working days. Full terms are in the refund and cancellation policy.

Yes, subject to that size being in stock. Tell us the size you want when you raise the request. If it is unavailable we refund instead — we will not hold your money against a restock that may not happen.

Items that have been worn, washed, altered or damaged after delivery; items returned without their tags; innerwear and socks, for hygiene reasons; and anything sold as a clearly-marked final-sale item. If a product arrives damaged or is the wrong item, none of this applies — that is on us and we replace or refund it in full.

Most of what we sell is cotton or a cotton blend. As a rule:

• Machine wash cold, with similar colours, inside out
• No bleach — it eats printed graphics first
• Line-dry in shade, or tumble dry on low
• Iron on reverse, and never directly over a print
• Wash dark denim separately for the first two or three washes

Cotton relaxes a little after the first wash and may shrink marginally in length. That is the fabric behaving normally, not a defect.

By UPI through our secure payment gateway (Google Pay, PhonePe, Paytm, BHIM or any other UPI app), or by cash on delivery when the parcel reaches you. We never store your card or UPI credentials.

Yes. GST is already included in every price shown, shipping is free and there is no COD fee. The total on the checkout page is the amount that leaves your account — and a GST invoice goes out with the parcel.

Bank confirmations can lag by a minute or two. Give it 60 seconds and check Track order. If the order still shows unpaid after that, the bank will auto-reverse the amount within 3–7 working days. Send us the order reference and the UPI transaction ID and we will chase it with the gateway on your behalf.

We are set up as a direct-to-customer online retailer, so the website is priced and stocked for individual orders rather than trade. That said, we do consider bulk requirements — school groups, teams, uniforms, event orders and small retailers — case by case.

Send us the details: the styles, the size breakdown, total quantity, delivery pincode and the date you need it by. If we can do it well we will quote; if we cannot, we will say so quickly rather than waste your time.

Our registered office is:

AM INDUSTRIES
GROUND, H3-G21, Vardhman Plaza Tower, Lala Jagat Narayan Marg, Netaji Subhash Place, New Delhi, North West Delhi, Delhi, 110034.

GSTIN: 07ACIFA8525A2ZN

We are an online retailer and do not run a walk-in shop, so please contact us before visiting. Email care@amattire.com or call 8222838234.

No. Checkout is guest-only by design — you enter delivery details, pay, and you are done. To look up past orders later, open Your orders and enter any order reference together with the email address used on it.

Start with customer support — most things are resolved there within a working day. If you are not satisfied with the outcome, escalate to our grievance officer, whose details are published on the grievance redressal page in line with the Consumer Protection (E-Commerce) Rules and the IT Rules, 2021.